Refund policy

On applicable packages, you may request a refund within 14 days after delivery under written terms.

“Delivery” means we completed the scope and notified you for acceptance/launch—details in the project doc.

Third-party fees already paid (domain, hosting, themes, plugins, ads) are usually non-refundable.

Extra work from missing client content or out-of-scope requests may adjust outcomes per terms.

We may refuse refunds for abuse or terms breaches.

Within the window, email hello@anchorstudiohk.com or WhatsApp with the project name and reason. We reply with next steps under the written terms.

If you are unsure whether your package includes the guarantee, check the project document or ask us.